- Any orders containing items classified as ‘Big & Bulky’ will only be delivered within a 30 mile radius of our store in RM13 8UH. You will see the Big & Bulky sign appear next to these products when browsing through SAIMAXX.com. A list of the postcodes we deliver to can be seen in the table below.
- Any orders which do not contain ‘Big & Bulky’ items can be delivered anywhere in England and Wales. Please note you must meet the minimum order value requirement setup against your account – this can be seen underneath the shopping carts once logged in. If you are unable to meet this minimum order value requirement, there will be a fixed delivery charge of £40+vat.
- Please note any delivery times quoted are estimates only and we cannot be held liable for any failure to deliver by the stated time or date or any loss caused by a delayed delivery.
- A signature will be required from the recipient of the delivery and any damages or shortages must be reported to us within 24 hours of receiving the delivery.
Hopefully you won't need to return an item, however, if you do, it is our aim to make this as simple as possible. By following the guidance below you can help us to help you when a product is not what you expected, or is faulty. Your statutory rights are not affected by this guidance.
- Goods must be returned within 28 days of the original receipt/invoice date - must be unopened and in original packaging with no damages. Any returns are at the discretion of the store manager - this decision is final
- There will be a fixed 15% re-stocking charge applied when you return the goods to store - we do not arrange collecton of the goods under any circumstances
- We do not accept returns of the following: bagged products (tile adhesive, renders, plaster, cement etc), roof tiles, gypsum based products, Big&Bulky products, Special Order items
- Finally, we will also refuse to take back any products that are currently in shortage across the market along with any products being returned in large quantities. Once again this is at the discretion of the store manager.
- Goods must be collected from our store within 2 working days of placing the order online unless otherwise agreed
- You will be expected to load orders into your vehicle upon collection - a member of staff will be able to assist you should this be required.
Forklift loading is also available. To speed up the loading process, we advise all customers to let us know when you will be collecting along with what vehicle type is being sent. Please add these details into the Additional Information box at checkout when placing a collection order - Collection address: SAIMAXX, 17 Marsh Way, Fairview Industrial Park, Rainham, RM13 8UH. Please go to the 'Contact' page for more details
- Orders can take upto 4 hours to prepare before collection but this can be quicker depending on the items being ordered.
